Contact: [email protected]

Support Get Flash Player


FAQs

Streaming Trouble Shooting – Live & Archives. Just click on any issue you are having.

I Can't Live Stream on my Android phone or tablet

Answer:
  • - Download the free "Dolphin Browser for Android" app from your store
  • - Open the Happy Valley Church Live Stream page in Dolphin
  • - The first time you may need to Click on the text in the video play area that says: "Flash player needed, click here to see how to download the Flash Player"
  • - You will see two choices:
  1. In Android 4.0 - 4.3, how do I enable Flash.....
  2. In Android 4.4, how do i enable Flash Player....
  • - Click on the choice that represents the version of Android that your phone uses.  (The version number can be found by going to "Settings" then selecting "About Phone".)

  • - You will be taken to a page that has instructions and a link to download a version of the Flash Player that will work with Dolphin.  
    (Remember that downloading the Flash Player apk file does not automatically install it.  You must open the file after it is downloaded and choose Install.)
  • - Once you have installed the flash player you will not have to repeat this process. Continue to use Dolphin when you browse on your phone

On my desktop or laptop I don't see a video player. In it's place is a message that says that I need to install Flash Player.

Answer:
Computers and laptops using the Windows operating system must have Flash Player installed in order to see live services.  
To download Adobe Flash Player for desktop and laptop computers, click the "Get Adobe Flash Player" button at the top of this page.

Phones or tablets using the Android operating system we highly recommend using "Dolphin Browser for Android".  See first question above for details.

Apple Computers, iPhones, and iPads do not need Flash Player.

I see a player on the page, but there is not a start button.

Answer:
If you do not see the play buttons or the time line at the bottom of the player then you need to download Adobe Flash Player.

Click the "Get Adobe Flash Player" button at the top of this page if you have a desktop or laptop computer.

Apple computers, iPhones, and iPads do not need Flash player.

When I click the "Get Adobe Flash Player" button at the top of the page it says that Flash Player is not supported on my computer.

Answer:
You possibly have an older version of Windows that Adobe Flash no longer supports.

Contact tech support by phone or email and we may possibly be able to help you load an older version of Adobe Flash Player that will work with your version of Windows.

The Email address and Phone number can be found on the Contact Us page.

Have the following available before contact us:

        1. Operating System and version number
        2. Browser and version number

 

When I start the player I get an error message: Stream not found: followed by the stream name (DO NOT confuse this with "Server Not Found" errors described below.)

Answer:
"Stream not found" errors occur if you are trying to play a live service before we have started the live stream or if you are trying to "Watch" an archived sermon and that file is missing.

Live Streaming will start approximately 5 minutes before the scheduled service time, so try again closer to the service start time.

If you get a "Stream not found" error when trying to Watch an archived sermon please contact us with information about the archived sermon you could not watch.

Have the following available before contact us:

        1. Operating System and version number
        2. Browser and version number

When I start the player I get an error message: Server not found: rtmpt://50.22.213.201:80/hv_ondemand/ (DO NOT confuse this with "Stream Not Found" errors described above.)

Answer:
"Server not found" errors are usually caused by your wireless router, or Security Software blocking port 1935 with a firewall or a Blocking Service.

You must log on to your wireless router to disable the blocking of port 1935, or change the settings in your Security Software to keep it from blocking the Happy Valley Church streaming address (50.22.213.201:1935).

There are too many wireless router models and versions of Security Software to give detail instructions here. Consult your router manual or Security Software or do a google search to get instructions.

Sometimes the video play back is jerky or buffers frequently or the video image stops but the sound continues.

Answer:
This is usually caused by inadequate internet speeds on your computer or mobile device.

Try the "Audio Only" button on the Live Stream page or the "Listen" button if you are trying to stream on the archived sermons page. You may experience smoother performance when playing audio files.

The video image on the Live Stream is fuzzy.

Answer:
We use an adaptive bitrate stream during Live Streaming. The video player automatically detects the speed and quality of your internet connection and selects one of four streams to display in the player. The lowest quality stream will appear rather fuzzy.

If your internet connection speed/quality improves while watching a service the player will automatically switch to a higher quality stream. You can try to force the player to use a higher quality stream by clicking on the "HD" button and choosing one of the values that works best for you. The higher values require better internet connections and higher speeds.

I can't find an option for dialup or low bandwidth on the Live Stream page.

Answer:
The Live Stream uses an adaptive bitrate technology and should detect and adjust your stream according to your computer or mobile device's capability. You can force the player to the lowest video bitrate by clicking on the "HD" button at the bottom of the player and choosing 90p.

If you still experience excessive buffering or stop-and-go play back, try using the Audio Only button on the Live Stream page.

Can I make the video larger?

Answer:
To make the player full screen click the icon in the lower right corner of the player. Clicking the icon again restores the player to its original size.

How do I increase the volume?

Answer:
There are two places where volume is adjusted.

The volume can be raised or lowered using the control at the bottom of the player just to the left of the full screen icon.

Clicking on the left side of the volume control will mute the sound.

Your computer or mobile device has a separate volume control. The volume of the player can not be any louder than the volume you have set for your computer or mobile device.

For Live support:
Phone 423-543-1073
Instant Messenger Name: HVCLiveSupport*